No Hassle Returns or ExchangesYou can return any item purchased within 30 days for an exchange or refund. In order to qualify you must have the item’s receipt and the product must be in new, unused/uninstalled condition. All original packaging and tags must be intact and included. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted.
Returns will be refunded to the original form of payment once the items have been received and inspected. If we are unable to refund to the original payment method, your refund will be made in the form of store credit. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
You can request a return authorization number (RA#) by contacting one of our team members at firstname.lastname@example.org. Be sure to include your order number and once approved, follow these instructions:
Once you receive your Return Authorization email, please print the included form and label if provided including it with each shipment back to Scout Performance Gear. You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a secure shipping envelope; if not secure it will arrive damaged and the package will be rejected by our returns department.
Returns should be shipped to the following address unless otherwise noted on your return authorization instructions:
Scout Performance Gear
409 County Road 242
Rising Star, TX 76471
Be sure to retain your return tracking information. Scout Performance Gear is not responsible for packages lost during return shipment. You will receive a confirmation email from Scout Performance Gear when your return is processed which will include the full details of refund credited.
You are responsible for the cost of shipping the item back to us. However, we will pick up the tab for shipping your new gear back to you.
Alaska, Hawaii, and International orders do not qualify for free shipping. All orders outside of the contiguous 48 US states will be charged our standard shipping rates. In situations involving the receipt of defective, incorrectly shipped, or damaged items email us at email@example.com and we will pick up the tab. Please Do Not Send Items C.O.D.